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Dial-a-Ride is a door to door, multi-occupancy transport service for elderly and disabled Londoners who cannot use buses, trains or the tube. It can be used to pre-book journeys (usually on the day before travel) to go shopping, visit family or friends and other recreational activities.

It cannot be used to travel to hospital appointments or to local authority day centres. To use Dial-a-Ride you have to be prepared to travel with other passengers going to different destinations than you own and to have your journey time extended by picking up or dropping off others on the way.

To be eligible to use Dial-a-Ride you must have a permanent or long-term disability which makes you unable or virtually unable to use mainstream public transport services some or all of the time.

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Dial-a-Ride, PO Box 68799, London, SE1P 4RD
0343 222 7777
020 7394 5218

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Subject Definitions

Old age consists of ages nearing the average lifespan of human beings, and thus the end of the human life cycle. Euphemisms for older people include advanced adult, elderly, and senior or senior citizen. Older people have limited regenerative abilities and are more prone to disease, syndromes, and sickness than other adults.